Superagency in the workplace: Empowering people to unlock AI’s full potential

Abstract

AI superagency represents a paradigm shift in the workplace, augmenting human capabilities through powerful AI tools like large language models and autonomous agents. This report, based on surveys of thousands of employees and executives, finds that employees are more advanced users of AI than leadership expects and seek greater training and deployment support. AI advances are driving new levels of productivity across industries, supported by emerging AI capabilities in reasoning, multimodality, and agentic autonomy. The challenge for business leaders lies in balancing rapid technological change with responsible governance and ethical use while equipping the workforce with skills and trust to maximize AI’s benefits. Millennials emerge as crucial actors in AI adoption, fostering transformation. The report advises leaders to create clear AI strategies focused on human-AI collaboration to sustain competitive advantage and improve outcomes across functions.